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Terms of Service

CoachAha Terms of Service

 

Last updated: 26 April 2025

1. Agreement to the Terms

 

These Terms of Service (“Terms”) form a binding contract between you (“you” or “User”) and CoachAha – Playstar d.o.o., Tolstojeva 45, 1000 Ljubljana, Slovenia, European Union (“CoachAha,” “we,” “our” or “us”). By accessing, installing or using the CoachAha website, mobile or voice applications, APIs, widgets, email notifications, and any related services (collectively, the “Service”), you agree to be bound by these Terms and our Privacy Policy. If you do not accept all provisions, you must not use the Service.

 

2. Eligibility

 

You must be at least 18 years old and legally capable of entering a contract to use the Service. By using the Service, you represent and warrant that you meet these requirements and that any registration information you submit is truthful, accurate and complete.

 

3. Account Registration & Security

  1. Credentials. You must create an account and keep your login credentials confidential.
  2. Responsibility. You are solely responsible for all activity occurring under your account, including content submitted and fees incurred. Notify us immediately of any unauthorised use or security breach.
  3. One User Per Account. Unless expressly permitted, accounts are personal and may not be shared or transferred.

 

4. Subscription Plans, Trials & Billing

  1. Plans & Fees.  Certain features require a paid subscription (“Paid Plan”).  Prices, billing cycles and usage limits are shown at checkout and may change on at least 30 days’ prior notice.  All fees are denominated in euros unless stated otherwise.
  2. Payment Method.  You authorise us (or our payment processor) to debit all fees from the payment method you provide.
  3. Trials.  A free or discounted trial converts to a Paid Plan at the then-current rate unless you cancel before the trial ends.
  4. Cancellation.  You may cancel a Paid Plan at any time via your account dashboard.  Cancellation stops future charges but does not retroactively refund fees already paid, except where mandatory law gives you a right of withdrawal.
  5. Taxes.  Fees are exclusive of value-added tax (VAT) or similar taxes, which you agree to pay if applicable.

5. Licence & Acceptable Use

  1. Limited Licence. Subject to these Terms, CoachAha grants you a non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial coaching purposes.
  2. Prohibited Conduct. You must not:
    • decompile, reverse engineer or attempt to extract source code of the Service;
    • upload unlawful, infringing, harmful, harassing, hateful, or privacy-invasive content;
    • use the Service to develop or train competing AI models;
    • interfere with, disrupt or compromise the integrity or performance of the Service;
    • bypass, disable or defeat security or usage-limiting features;
    • use automated scripts to scrape or collect data from the Service without our prior written consent.

 

We reserve the right to audit compliance and to suspend or terminate accounts for violations.

6. AI-Generated Content; No Professional Advice

  1. Automated Outputs. The Service generates responses using probabilistic language models that may occasionally be inaccurate, incomplete, outdated or biased. Always independently verify important facts and seek qualified professional advice where appropriate.
  2. No Reliance. All information is provided “as is” for general informational purposes only and does not constitute medical, legal, financial or other professional advice. You assume sole responsibility for any decisions or actions taken based on the Service’s outputs.
  3. Human Review.  You may request human review of any automated recommendation you believe materially affects you.

7. User Content

  1. Definition. “User Content” means any data, audio, text, images, prompts, feedback or other material you submit to or through the Service.
  2. Ownership. You retain ownership of User Content.
  3. Licence to CoachAha. You grant CoachAha an irrevocable, worldwide, transferable, sublicensable licence to host, store, reproduce, analyse, modify, create derivative works from, display, perform and otherwise use User Content (including transcripts) for (i) providing and improving the Service, (ii) developing and operating AI models, and (iii) enforcing these Terms. This licence survives termination of your account to the extent necessary for these purposes.
  4. Representations. You represent that you have all rights necessary to grant the foregoing licence and that User Content does not violate any law or third-party right.

8. Feedback

 

Any ideas, suggestions or improvements you voluntarily provide (“Feedback”) become our exclusive property without compensation, and we may use or incorporate Feedback into our products and services without restriction.

9. Intellectual Property

 

The Service, including all software, models, documentation, trademarks, and other materials, is and remains the sole property of CoachAha or its licensors. Except for the limited licence expressly granted above, no rights are transferred or implied.

10. Third-Party Services

 

The Service may integrate or link to third-party platforms. CoachAha is not responsible for third-party content, terms or privacy practices. Your dealings with third parties are solely between you and the third party.

11. Suspension & Termination

 

We may suspend or terminate your access immediately, with or without notice, if we believe you have breached these Terms or pose risk to us, the Service or other users. Upon termination, your right to use the Service ceases and Sections 6–17 survive.

12. Modifications to Service & Terms

 

We may modify the Service or these Terms at any time. Material changes will be communicated by reasonable means (e.g., email or in-app notice). Updated Terms become effective on the stated “Last updated” date. Continued use after that date constitutes acceptance.

13. Disclaimers

 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY STATUTORY RIGHTS THAT CANNOT BE EXCLUDED BY LAW, SUCH AS YOUR RIGHTS UNDER EU CONSUMER LEGISLATION.

14. Limitation of Liability

 

TO THE FULLEST EXTENT PERMITTED BY LAW, COACHAHA AND ITS AFFILIATES SHALL NOT BE LIABLE FOR (A) INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR (B) AN AGGREGATE AMOUNT EXCEEDING THE GREATER OF (I) EUR 100 OR (II) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.  THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.  THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT LEGALLY BE LIMITED.

Some jurisdictions do not allow certain liability exclusions; in those jurisdictions, liability is limited to the smallest amount permitted by law.

15. Indemnification

 

You agree to defend, indemnify and hold harmless CoachAha and its affiliates from and against all claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising from: (i) your use of the Service; (ii) your User Content; (iii) your violation of these Terms; or (iv) your violation of any applicable law or third-party right.

 

16. Governing Law & Venue

 

These Terms are governed by the laws of Slovenia, excluding its conflict-of-laws rules and without prejudice to any mandatory consumer protections of your country of residence.  The courts of Ljubljana, Slovenia shall have exclusive jurisdiction over any dispute arising from these Terms, unless mandatory law gives you the right to bring a claim in your local courts.

 

17.  Dispute Resolution & Consumer Mediation

  1. Amicable Resolution. Please contact support@coachaha.com first; we will make reasonable efforts to resolve any dispute informally within 60 days.
  2. Court Proceedings if No Settlement. If the matter is not settled amicably within that period, either party may bring the dispute before the competent courts of Ljubljana, Slovenia, as identified in Section 16.

 

18. Miscellaneous

  • Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and CoachAha regarding the Service.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
  • Assignment. CoachAha may assign these Terms without restriction. You may not assign these Terms without our prior written consent.
  • No Waiver. Failure to enforce any provision is not a waiver of future enforcement.
  • Force Majeure. CoachAha is not liable for delay or failure caused by events beyond reasonable control.

19. Contact

 

Questions about these Terms may be directed to:

 

CoachAha

Playstar d.o.o., Tolstojeva 45

1000 Ljubljana, Slovenia

European Union

📧 legal@coachaha.com

 

By using the Service, you acknowledge that you have read, understood and agree to these Terms of Service.